DC Insure Telesales Consultant

About the role

This position is based in the Discovery Connect Sales call centre and reports to the sales team leader. The successful candidate will conduct Discovery Insure telesales, answering inbound calls promptly and making the required outbound calls.

Key responsibilities

• Identify sales opportunities and achieve the Insure sales target
• Communicate with members by telephone, fax and email
• Conduct financial needs analysis and overcome objections
• Maintain accurate details and statistics of all queries
• Handle general administration and adhere to service level agreements
• Achieve quality targets

Required profile

• Matric; tertiary qualification is an advantage
• NQF5 and RE5 qualification
• At least 2 years of sales experience, preferably in an outbound telesales environment
• Minimum 2 years of short-term product knowledge; Discovery Insure knowledge is an advantage
• Fluent English or Afrikaans with a neutral accent

Required skills

• PC literacy, email, Word and Excel
• Target-driven, goal-oriented, self-motivated and able to work under pressure
• Good time management, attention to detail and ability to learn quickly