Customer Support Specialist

About the role

Join the founding South Africa team for Faria Education Group and help launch a dedicated support hub in Cape Town. As one of the first Customer Support Specialists, you will deliver world‑class assistance and training to international schools using the OpenApply and ManageBac+ platforms.

Key responsibilities

• Provide email and telephone support to teachers, administrators and other school users during South Africa Standard Time hours.
• Respond to support tickets, ensuring fast resolution, high customer satisfaction and adherence to service‑level targets.
• Develop deep product knowledge of OpenApply, ManageBac+ and related SaaS tools.
• Shadow experienced colleagues, handle live cases and follow escalation procedures.
• Perform QA testing for new feature releases and maintain help‑centre content, tutorials and internal documentation.
• Act as a trusted advisor, guiding schools on best practices and relaying feedback to Faria’s product teams.

Required profile

• Customer‑focused mindset with strong communication skills.
• Ability to work independently and as part of a collaborative team.
• Comfortable working within South Africa Standard Time support hours.
• Proactive attitude, attention to detail and willingness to learn new education‑technology platforms.

Required skills

• OpenApply
• ManageBac+
• SaaS platforms
• QA testing
• Ticketing system

What we offer

• Competitive permanent salary.
• Opportunity for rapid promotion and career growth.
• Comprehensive training on education‑technology products.
• Being part of an innovative, fast‑growing team shaping the future of EdTech in the region.