Customer Success Manager – USA Market

About the role

Are you passionate about technology, customer success, and helping businesses unlock the full value of world‑class SaaS solutions? Our client, a rapidly growing global software company, is looking for a commercially minded Customer Success Manager to manage strategic customer relationships across the USA market.

Key responsibilities

• Manage and grow a portfolio of mid‑market and enterprise customers across the USA.
• Drive customer adoption, engagement, retention and long‑term account growth.
• Conduct strategic discovery sessions to understand customer business challenges.
• Identify opportunities for additional solutions, assessments and professional services.
• Qualify complex technical opportunities before handing them to the Solutions Architecture team.
• Partner closely with Solution Architects to design the right technical solution for each customer.
• Bridge the gap between Sales, Customer Success and Technical Delivery to ensure a seamless customer journey.
• Build trusted executive relationships and act as a strategic advisor.
• Ensure successful onboarding, implementation and ongoing customer success.
• Identify expansion, cross‑sell and upsell opportunities within existing accounts.

Required profile

• Proven experience in Customer Success, Technical Sales, Solution Consulting or Enterprise Account Management.
• Strong understanding of SaaS, PaaS, Integration Platforms (iPaaS), Cloud Technologies or Solution Architecture.
• Experience selling or supporting complex software solutions into enterprise organisations.
• Ability to translate business requirements into technical solutions.
• Comfortable engaging with both business decision‑makers and technical stakeholders.
• Excellent communication, presentation and relationship‑building skills.
• Highly professional, well presented and commercially driven.
• Experience working with international clients is advantageous.

Required skills

• SaaS
• PaaS
• iPaaS
• Cloud Technologies
• Solution Architecture

What we offer

• Salary R50,000 – R80,000 per month plus attractive commission.
• Career growth within a fast‑growing international software business.
• Exposure to global enterprise customers and cutting‑edge cloud technologies.