Customer Success Manager – Mid-Market & Enterprise

About the role

Our exclusive client, a fast‑growing global iPaaS company specializing in no‑to‑low code integration and automation, is looking for a proactive Customer Success Manager to own a portfolio of 50–80 mid‑market and enterprise clients. Reporting to the Business Development Director, you will drive rapid value realization, high adoption and exceptional retention/expansion by embedding the platform deeply into clients’ operations.

Key responsibilities

• Manage the end‑to‑end customer journey for your portfolio: onboarding, adoption, value delivery, renewal and expansion.
• Conduct at least one formal annual business review with every client to embed the platform, uncover new integration opportunities and boost workflow usage.
• Introduce and sell the Integration Maturity and Opportunity Assessment to de‑risk retention and grow professional services revenue.
• Lead discovery sessions, onboarding workshops and regular business reviews (virtual and in‑person) to align platform capabilities with client goals.
• Proactively monitor health via metrics, analytics and feedback; mitigate churn risks early.
• Guide best practices for low‑code workflows, pre‑built connectors and hybrid integrations.
• Build trusted relationships with IT, operations, finance and C‑level stakeholders through consistent communication and face‑to‑face engagement.
• Collaborate with Solutions Architects, Support and Product teams for issue resolution and feedback incorporation.
• Identify upsell/cross‑sell opportunities and partner with sales to close them.
• Maintain CRM records and deliver reliable renewal/expansion forecasts.
• Act as the voice of the customer to influence product enhancements.

Required profile

• 3–5+ years in Customer Success, Account Management or post‑sales roles, ideally in SaaS, iPaaS, integration or automation.
• Proven track record managing mid‑market/enterprise portfolios with strong retention and expansion.
• Technical aptitude for APIs, data flows, ERP/CRM, low‑code platforms (Microsoft .NET/Azure a plus).
• Excellent communication, presentation and relationship skills.
• Data‑driven experience with success platforms, health dashboards and CRM.
• Self‑motivated, autonomous and travel‑ready.

Required skills

• APIs
• ERP
• CRM
• Low‑code platforms
• Microsoft .NET
• Azure

What we offer

• Cell phone and data allowance
• Full equipment package
• Travel and costs for client visits