Customer Success Manager

About the role

We are seeking a proactive, relationship‑focused Customer Success Manager to own a portfolio of B2B accounts. Working remotely on U.S. business hours, you will ensure customer satisfaction, drive retention and identify growth opportunities.

Key responsibilities

• Serve as the primary point of contact for assigned customer accounts, conducting regular check‑ins via phone, email and virtual meetings.
• Monitor account health, address concerns early and escalate retention risks.
• Engage customers in consultative conversations to uncover upsell or cross‑sell opportunities and hand qualified leads to the Sales team.
• Collaborate with Sales, Engineering, Operations and Support to resolve issues and ensure a seamless customer experience.
• Maintain accurate records in the CRM, track renewals and provide insights on customer trends to leadership.

Required profile

• 2+ years of experience in Customer Success, Account Management, Client Services or a similar customer‑facing role.
• Proven experience managing B2B relationships and driving retention.
• Excellent verbal and written English communication skills.
• Self‑motivated, highly organized and able to work independently while collaborating across teams.

Required skills

• Experience with CRM platforms such as Salesforce or HubSpot.