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This job expired on 29/09/2026. It no longer accepts applications.
Customer Service Representative – Inbound/Outbound Calls
EXL · Cape Town
Job description
About the role
EXL is seeking a Customer Service Representative to handle inbound and outbound calls for UK clients from our Cape Town office. The role focuses on delivering fair outcomes and excellent service while meeting quality and compliance standards.
Key responsibilities
- Handle customer inquiries via inbound and outbound calls, ensuring fair outcomes.
- Maintain high call quality and meet compliance standards.
- Achieve agreed customer service performance metrics and SLA targets.
- Follow desktop procedures and process guidelines for each call.
- Generate and submit process reports in a timely manner.
- Adhere to established attendance schedules.
Required profile
- 1‑2 years of experience making outbound calls or handling calls for UK clients.
- Proficient written and spoken English.
- Strong active listening, empathy, and professional communication.
- Ability to prioritize customer needs and solve problems analytically.
- Good negotiation and influencing skills.
- Basic computer knowledge and preferably fast, accurate typing.
Required skills
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EXL
Cape Town
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