Customer Service Officer
Bayport Financial Services · Johannesburg
Job description
About the role
Bayport Financial Services is hiring a Customer Service Officer in Johannesburg. The officer interacts with customers to provide and process information in response to enquiries, concerns and requests about products and services, whether by inbound telephone calls, electronically or with walk-in clients. The goal is end-to-end client satisfaction.
Required profile
- Matric or NQF level 4 qualification; FAIS accreditation is preferred.
- NQF L4/L5 banking course preferred.
- More than 12 months of client service or call centre experience is an advantage.
- More than 12 months of collections and negotiating experience is an advantage.
Required skills
- Computer literacy.
- Excellent telephone and email etiquette.
- An advantage: experience with Exactus, Collect Smart and BAYMOD systems.
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Published 32 minutes ago
Expires 1 month from now
5 views · 0 interested
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Bayport Financial Services
Johannesburg