Customer Service Coordinator (Remote)

About the role

We are looking for a proactive Customer Service Coordinator to manage email communications and serve as the first point of contact for our clients by phone. The role is fully remote and supports our property maintenance business by ensuring smooth, timely interactions between clients and field staff.

Key responsibilities

• Monitor and sort incoming emails, respond to queries promptly, and provide status updates to clients.
• Answer client calls, address their needs, and direct them to appropriate resources.
• Collaborate with virtual assistants and team members to maintain seamless workflow and resolve issues.
• Document client interactions, maintain accurate records, and assist in tracking service metrics.

Required profile

• Previous experience in customer service or administrative support (preferred).
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Friendly, approachable demeanor with a commitment to outstanding service.
• Quick learner eager to grow within the company.

What we offer

• Competitive salary.
• Opportunities for professional development and career progression.
• Supportive and collaborative remote work environment.
• Flexible working hours.