Customer Service Agent - Telecommunications

About the role

At Ellio, every customer conversation is an opportunity to make a meaningful difference. As a Customer Service Agent you will handle mobile product and service enquiries, resolve technical issues, and ensure customer satisfaction.

Key responsibilities

• Deliver excellent customer service, focusing on the right solution for each customer.
• Take ownership of queries, diagnose root causes, and provide appropriate resolutions.
• Support a wide range of product, service and technical questions via telephony platforms.
• Identify vulnerable customers and adapt communication style accordingly.
• Manage escalated queries with empathy, professionalism and integrity.
• Record interactions accurately and maintain clear case notes.
• Recommend relevant products and services where appropriate.
• Follow up proactively to confirm issues are fully resolved.

Required profile

• High proficiency in written and verbal English.
• Strong time‑management and ability to balance multiple tasks.
• Active listening and effective communication skills.
• Problem‑solving mindset and quick thinking.
• Customer‑centric attitude with ability to adapt to different personalities.
• Moderate to advanced computer skills.

Required skills