Customer Onboarding Lead – Remote, Scale & Impact
Jobgether
Job description
About the role
Jobgether is looking for a Senior Manager to own the Customer Onboarding function for mid‑market and enterprise clients in South Africa. The role combines team leadership, process design and cross‑functional collaboration to deliver rapid time‑to‑value and high customer satisfaction.
Key responsibilities
- Lead the end‑to‑end onboarding experience for mid‑market and enterprise customers.
- Mentor and develop a high‑performing onboarding team.
- Design and continuously improve onboarding frameworks and processes.
- Act as the bridge between Sales, Product and Customer Success teams.
- Ensure customers achieve rapid time‑to‑value and sustained satisfaction.
- Analyze customer data to drive performance improvements.
Required profile
- Proven experience managing onboarding or customer success teams at a senior level.
- Strong project management capabilities.
- Ability to interpret and act on customer data insights.
- Experience working with mid‑market and enterprise customers.
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Published 2 days ago
Expires 1 month from now
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