Credit Controller – Medical Billing

About the role

The Credit Controller will oversee the collection of outstanding medical aid claims and private patient debts for MediPractice. The role focuses on maintaining high client satisfaction while ensuring timely and accurate debt recovery.

Key responsibilities

• Manage outstanding and unpaid debt, including monthly statements for patients and medical aid accounts.
• Identify and trace patients for debt collection and negotiate payment terms.
• Submit medical aid claims within regulated timeframes and handle rejections promptly.
• Escalate delinquent accounts to the Legal Collections Department according to internal policies.
• Maintain accurate collection status notes and prevent bad‑debt write‑offs.
• Communicate with debtors and medical aid officials via phone or written correspondence to secure payments.

Required profile

• Matric certificate or equivalent.
• Minimum 5 years credit control experience in the medical industry.
• Strong understanding of healthcare billing, PMB processes, ICD‑10, RPL and specialist billing rules.
• Ability to work under pressure and manage debtor age analysis.
• Professional, confident attitude with good communication skills.

Required skills

• Proficiency with medical billing software such as VeriClaim or Med‑e‑Mass.
• Solid knowledge of accounting principles related to debtors.
• Competent use of Microsoft Office applications.