Credit Controller

About the role

Fidelity Services Group is hiring a permanent Credit Controller in Johannesburg to collect outstanding Inland Residential and Small Commercial amounts. The goal is to improve debtor days (DSO), increase cash collection and reduce bad debt expense and write-offs.

Key responsibilities

• Contact clients by telephone about due or overdue amounts and obtain payment
• Record call notes in the Listener system, capture debit order resubmissions and verify client information
• Convert clients from printed to electronic communication and obtain commitments to settle quickly
• Follow up on payment commitments and issue letters of demand and suspension notices in line with collection policy
• Review regional suspense accounts daily to move unallocated payments to the correct account
• Handle client queries, record them in the Listener system or query management tool and redirect non-credit-control issues to the right department
• Prepare administrative documents such as credit note requests, fund transfers and refund requests, and reconcile accounts with credit balances
• Process offsetting of receipts and credit/debit notes daily and meet collection and bad debt provision targets
• Maintain high standards of customer service, housekeeping and accuracy

Required profile

• Matric and a Credit Management or finance-related qualification
• 2-3 years of collections experience in a high-volume consumer environment
• Strong people and communication skills

Required skills

• Strong knowledge of Microsoft Office and Excel
• Working knowledge of LSN and SAP
• Excellent verbal and written communication, telephone and customer service skills
• Accuracy, attention to detail and reconciliation skills