Credit Controller – Debtors & Collections

About the role

Our client, a leading temporary employment services provider, is seeking an experienced Credit Controller to manage and collect a substantial B2B debtor book. The role is office‑based in Durban and focuses on proactive follow‑up of overdue accounts, payment negotiations and reconciliation.

Key responsibilities

• Manage and actively collect against an allocated B2B debtor book, conducting daily telephone and email follow‑ups.
• Obtain firm payment commitments, monitor debtor ageing, and prioritize high‑value accounts.
• Perform customer account reconciliations, investigate discrepancies and resolve invoice, credit note and payment queries.
• Maintain accurate collection notes, prepare collection schedules and provide payment forecasts.
• Escalate high‑risk or long‑outstanding accounts to the Finance Manager and work closely with Finance, Operations and Account Management teams.

Required profile

• Matric / Grade 12 qualification.
• Minimum 3 years’ hands‑on experience in credit control, debtors or collections, with a proven track record of B2B collections.
• Strong experience in customer account reconciliations and dealing directly with customer Finance/Accounts Payable departments.
• Ability to work under pressure, meet collection deadlines and maintain accurate records.

Required skills

• Advanced Microsoft Excel.
• Experience with Sage, Pastel or similar accounting systems.