Communications & Digital Marketing Officer

About the role

The Knowledge Translation Foundation is looking for a Communications & Digital Marketing Officer to lead and coordinate integrated communications and digital marketing activities across the organisation. The role will support the visibility of research, training, and knowledge‑translation initiatives and translate technical health content into clear, engaging digital material.

Key responsibilities

• Own and manage the KTF and PACK websites and social‑media channels.
• Develop and maintain an integrated content calendar across all digital platforms.
• Create, edit, schedule and publish engaging digital content, including case studies, newsletters and donor updates.
• Manage the email distribution platform (Mailchimp), including audience segmentation and campaign reporting.
• Plan, execute and optimise organic and paid digital marketing campaigns.
• Set up lead‑generation workflows and audience‑nurturing journeys.
• Collaborate with designers, programme teams and country offices to gather stories, images and impact data.
• Monitor and analyse website, social‑media and campaign performance, using data to improve results.

Required profile

• Degree or diploma in Communications, Marketing, Digital Marketing, Journalism, Public Relations or a related field.
• Minimum three years’ experience in communications, digital marketing or content creation.
• Proven experience working in a healthcare, NGO, NPO, education or social‑impact environment.
• Demonstrated ability to translate complex technical information into clear, audience‑appropriate content.

Required skills

• Strong written English, copy‑writing, editing and proofreading.
• Experience managing website and social‑media platforms.
• Proficiency with email‑marketing tools, especially Mailchimp.
• Knowledge of CRM and marketing‑automation tools.
• Understanding of organic and paid social‑media strategies.
• Ability to create and manage content calendars and campaign briefs.
• Competence in using digital analytics to optimise performance.