Commercial Service Lead – Johannesburg & Cape Town

About the role

This Commercial Service Lead position is responsible for driving growth, profitability and operational excellence of the service portfolio across Johannesburg and Cape Town. The role works closely with operations, sales and customer teams to maximise revenue while ensuring high customer satisfaction.

Key responsibilities

• Coordinate, prepare and negotiate commercial offers and service agreements while protecting depot revenue.
• Maintain and strengthen customer relationships through regular interaction, proactive feedback management and resolution of claims.
• Analyse existing and potential customers to identify expansion opportunities and map key contacts.
• Track contract profitability, monitor the sales pipeline and report on status, risks and opportunities to leadership.
• Detect early warning signs of dissatisfaction or contract cancellation and develop mitigation plans.
• Ensure compliance with legal, regulatory and internal policies related to commercial contracts and inspect completed service work for standards.

Required profile

• Proven track record in contract sales, commercial negotiations or business development.
• Tertiary qualification, preferably in Business Management, Sales or a related field.
• Strategic thinking, strong commercial awareness and basic knowledge of sales processes and negotiation tactics.
• High attention to detail in contract reviews and basic knowledge of Health and Safety regulations.
• Strong project‑management, communication and presentation skills.
• Collaborative, results‑oriented mindset with high integrity and adaptability.

Required skills