Commercial Claims Handler – Full‑Time (Durbanville)

About the role

The Commercial Claims Handler will manage insurance claims from initial registration through to final settlement. Working in a fast‑paced environment, you will ensure claims are processed accurately and within the required timeframes to meet policyholder expectations.

Key responsibilities

• Receive, register and assess commercial insurance claims (motor and non‑motor).
• Validate documentation, verify coverage and calculate settlements in line with policy wording.
• Communicate with insured parties and third‑party claimants to gather information and provide updates.
• Resolve complex claim issues by interpreting policies and applying problem‑solving techniques.
• Maintain accurate claim records in the system and ensure compliance with regulatory standards.

Required profile

• Matric qualification.
• Minimum five years of experience in commercial insurance claims handling.
• FAIS qualification or willingness to obtain it promptly.
• Bilingual communication skills, both verbal and written.
• Strong analytical ability and a results‑oriented mindset.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.