Client Support Technician – Helpdesk & IT Support

About the role

The Client Support Technician is the first point of contact for Adept’s customers and internal teams. You will handle inbound calls and help‑desk tickets, diagnose technical issues, resolve them when possible, and route more complex problems to the appropriate specialists.

Key responsibilities

• Answer client calls and respond to tickets submitted through the help‑desk system.
• Troubleshoot hardware, software and network problems across Windows, macOS and Linux environments.
• Escalate unresolved incidents to relevant departments while maintaining clear communication with the client.
• Document solutions and update knowledge‑base articles.
• Collaborate with colleagues to improve support processes and service quality.

Required profile

• 2‑3 years of experience in a help‑desk or client‑support role.
• Strong communication skills and a customer‑focused attitude.
• Ability to work independently and as part of a team.
• Passion for technology and continuous personal growth.

Required skills

• CompTIA Network+ (N+), A+, Linux+ or equivalent certifications.
• MCSA or comparable Microsoft certification.
• CompTIA Security+ and Server+ (advantageous).
• Microsoft Office 365 Fundamentals.
• Cisco CCNA (highly advantageous).
• Solid knowledge of Internet fundamentals, routers and firewalls.
• Proficiency with Windows, macOS (OS X) and Linux desktop and server platforms.