Client Onboarding & Enablement Specialist - Cape Town (Hybrid)

About the role

Our client, a technology company focused on IoT connectivity and managed communication solutions, is looking for a Client Onboarding & Enablement Specialist. You will ensure every new customer experiences a smooth transition from pre‑sales to a fully deployed, configured, and operational solution.

Key responsibilities

• Manage the end‑to‑end onboarding journey for 2‑5 customers, from pre‑sales engagement through go‑live.
• Support the sales team during pre‑sales and proof‑of‑concept stages, providing device‑compatibility guidance and platform walkthroughs.
• Configure customer accounts, SIMs, devices, and platform settings.
• Deliver engaging training sessions on the connectivity management platform.
• Assist customers with hardware installation, configuration, and initial troubleshooting.
• Coordinate with Sales, Client Services, and Technical teams while maintaining accurate onboarding documentation and CRM records.

Required profile

• 2 to 5 years of experience in Customer Success, Client Onboarding, Implementation, Technical Account Management, or Solutions Enablement.
• Proven ability to deliver software or technical product training.
• Strong documentation, process management, and project coordination skills.
• Excellent client‑facing communication and the ability to explain technical concepts to non‑technical users.
• Customer‑first attitude with solid problem‑solving capabilities.

Required skills

• IoT connectivity platforms
• SIM lifecycle management
• Hardware configuration and troubleshooting

What we offer

• Competitive salary (R16,000‑R18,000 CTC)
• Hybrid work model in Cape Town
• Opportunity to work with cutting‑edge IoT technologies