Chocolate Shop Sales & Experience Ambassador

About the role

As a Chocolate Shop Sales & Experience Ambassador you will be the face of Lindt, ensuring every visitor receives a world‑class premium experience. You will combine exceptional customer service with a focus on achieving sales targets in a fast‑paced boutique environment.

Key responsibilities

• Greet and welcome customers, provide product education and tastings, and promote current in‑store promotions.
• Process sales transactions through the POS, manage tills, and handle credit‑card payments accurately.
• Maintain store presentation by restocking, cleaning, and performing opening/closing procedures.
• Monitor daily sales, upsell to increase transaction value, and support inventory management.
• Address customer complaints promptly and build rapport with regular guests to encourage repeat business.

Required profile

• Confident, friendly disposition with excellent communication skills.
• Strong work ethic, responsible and accountable for meeting individual sales goals.
• Immaculate grooming and adherence to hygiene and safety standards.
• Ability to multitask, prioritize tasks and work both independently and as part of a team.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Ability to handle credit‑card transactions and operate POS systems.