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This job expired on 12/09/2026. It no longer accepts applications.
Call Centre Manager
The Shoprite Group of Companies · Centurion
Job description
About the role
Shoprite Group is looking for a results‑driven Call Centre Manager to lead its customer service team in Centurion, Gauteng. The role sits within a fast‑paced retail environment and requires strong analytical and leadership capabilities to optimise call‑centre performance and enhance customer satisfaction.
Key responsibilities
- Lead, coach and develop a high‑performing call‑centre team.
- Optimise telephonic and CRM workflows to improve efficiency.
- Implement workforce‑management strategies and process improvements.
- Monitor performance analytics and ensure KPIs are met or exceeded.
- Make data‑driven decisions to drive operational excellence.
Required profile
- Proven senior‑level experience managing a call‑centre or contact‑centre.
- Strong track record of achieving performance targets in a retail setting.
- Excellent analytical mindset and strategic leadership abilities.
Required skills
- Telephonic systems
- CRM platforms
- Workforce management tools
- Performance analytics
What we offer
- Opportunities for employee development and career progression.
- Competitive benefits package.
- A culture focused on continuous growth and market‑leading customer experience.
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The Shoprite Group of Companies
Centurion
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