Call Centre / Control Centre Learner

Tracker Connect

New

Junior 🇬🇧 English

Job description

About the role

Tracker Connect offers a 12-month learnership for unemployed South African youth, placed in its Customer Experience and 24-Hour Critical Services Control Centres. It is a full qualification of 132 credits, combining unit-standard-based learning with workplace experience. A minimal stipend covers basic expenses, with no other benefits. Preference is given to applicants from designated groups.

Key responsibilities

Provide first-contact, one-stop customer resolution
Capture and update customer information
Handle customer queries and electronic communication
Learn Tracker products, services and systems
Upsell and cross-sell relevant products and services
Work with invoices, adjustments, advance payments, credit notes and payment allocations
Support data integrity, contracting and scheduling

Required profile

South African citizen with a valid SA ID
Aged 18 to 35, with no criminal record
Currently unemployed and not studying full-time
No previous formal work experience
Matric with minimum Level 4 English and a pass in Mathematics or Mathematical Literacy
Basic computer literacy

Questions fréquentes

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Published 1 day ago

Expires 1 month from now

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