Call Centre Agent – Customer Service Role

About the role

We are looking for an enthusiastic, customer‑focused Call Centre Agent to join Fidelity Services Group in Midrand. The role involves handling a high volume of calls, providing solutions, and promoting Umsuka products while delivering a positive experience for each client.

Key responsibilities

• Handle inbound and outbound calls, addressing customer inquiries and issues.
• Sell Umsuka products and assist clients with completing application forms over the phone.
• De‑escalate dissatisfied customers by offering patient assistance and support.
• Take messages and route them to the appropriate departments or personnel.
• Guide callers through troubleshooting steps and help them navigate the Umsuka App.

Required profile

• Strong desire to help others and provide exceptional customer service.
• Excellent verbal and written communication skills.
• Ability to solve problems and work well under pressure.
• Secondary diploma or equivalent.
• Willingness to learn; prior call‑centre experience is a plus but not mandatory.

What we offer

• Professional growth through extensive training programs.
• Career advancement opportunities within a leading security and investigations company.
• A collaborative team culture that values integrity and dedication.
• An inclusive, equal‑opportunity workplace.