Branch User Assistance Technician
archsoftware
Job description
About the role
Join a collaborative team that values excellent customer service and provides a supportive, home‑like environment. The position focuses on delivering top‑notch assistance to users while maintaining strong relationships. You will ensure service level agreements are met and all user issues are accurately recorded.
Key responsibilities
- Maintain excellent customer relations and meet SLA standards.
- Update and keep the information database current.
- Troubleshoot and resolve hardware and software issues on the spot.
- Work overtime, weekends, and be on standby as required.
- Rotate weekly between day and night shifts.
- Maintain and update user assistance documentation.
Required profile
- Minimum 3 years experience as a Support Technician.
- Hold CompTIA A+ and Network+ certifications (or equivalent experience).
- Demonstrated growth mindset with a willingness to learn.
- Ability to work flexible hours, including overtime and standby periods.
Required skills
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Hardware troubleshooting.
- Software troubleshooting.
- Knowledge of database update procedures.
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Published 3 days ago
Expires 1 month from now
7 views · 0 interested
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