Branch Team Leader

About the role

We are seeking a dynamic Branch Team Leader to oversee the daily operations of a Point of Representation within Personal and Private Banking. The role combines leadership, sales drive and operational excellence to ensure a client‑centric banking experience.

Key responsibilities

• Lead and manage a frontline team to achieve sales, service and client experience targets while fostering a high‑performance culture.
• Drive branch financial performance by identifying revenue growth opportunities, deepening client relationships and increasing product uptake.
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control.
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements.
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand.

Required profile

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field.
• FAIS Representative status.
• 3–4 years of experience in a frontline banking environment with strong exposure to sales, service delivery and client engagement.
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives.
• Experience managing team performance, coaching and development, in partnership with Human Capital.
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes.

Required skills

• Application and Submission Verification
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge