Branch Operations Administrator – Cape Town

About the role

The Branch Operations Administrator will act as the administrative hub for the Cape Town branch of a leading B2B beverage solutions provider. Reporting to the Branch Manager and National Operations Manager, the role ensures smooth day‑to‑day operations, accurate stock handling and high‑quality customer service.

Key responsibilities

• Manage daily office administration, process invoices, maintain electronic filing and upload proof‑of‑delivery documents.
• Provide telephone and email support to customers, follow up enquiries, and coordinate quotations, back‑orders and equipment servicing.
• Control inventory flow: order stock, receive and book incoming items, coordinate warehouse transfers and courier collections.
• Schedule and monitor customer deliveries, coordinate drivers and routes, and reconcile daily delivery records.
• Assist finance with COD payments, invoice queries and credit note requests.
• Coordinate external service providers for office maintenance, cleaning and fumigation.

Required profile

• Highly organised with exceptional attention to detail.
• Strong systems thinking and ability to manage multiple priorities simultaneously.
• Professional communication skills for internal and external stakeholder interaction.

Required skills