Branch Manager – OMF Gcuwa Mall Butterworth

About the role

Old Mutual is hiring a Branch Manager for its Gcuwa Mall office in Butterworth. The role manages a small to medium-sized team of advisors who develop and maintain relationships with prospective and existing clients to stimulate demand for financial products and services.

Key responsibilities

• Communicate the local action plan, link it to the function's strategy and the organisation's mission and vision, and motivate the team to achieve local business goals.
• Manage customer accounts: build relationships with key decision-makers, collect customer feedback and turn it into themes, analyses and recommendations for change.
• Sell customer propositions: identify suitable products and services, present them clearly and refer to senior colleagues when asking for concessions.
• Create sales opportunities through referrals, existing customers and trade shows and conferences.
• Monitor personal and team performance, allocate work, review completion and take corrective action.
• Provide operational support and act as first-line supervisor of a transactional operations area, using existing systems and protocols.
• Support internal communications and help build strong external customer relationships.
• Deliver specialised support for new and existing accounts and act as first point of contact for customer queries and complaints.
• Develop a customer contact plan for product launches and sales campaigns, and coach team members to build their skills.
• Track budgets and report variances to senior colleagues.

Required profile

• NQF Level 7 degree, advanced diploma or postgraduate certificate, or equivalent.
• Appointment made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa.

Required skills

• Consultative selling, direct selling and upselling
• Sales software
• Client needs assessments and building customer relationships
• Change management and commercial acumen