Branch Manager - Financial Services (Mafikeng)

About the role

Old Mutual is looking for a Branch Manager for its Mafikeng Main office. The role manages a small to medium-sized team of advisors who develop and maintain relationships with prospective and existing clients to stimulate demand for financial products and services.

Key responsibilities

• Communicate the local action plan, link it to the function's strategy and the organisation's mission and vision, and motivate the team to achieve local business goals.
• Manage customer accounts: build relationships with key decision-makers, collect customer feedback and turn it into themes, analyses and recommendations for change.
• Sell customer propositions: identify suitable products and services, present them clearly and refer to senior colleagues when asking for concessions such as price reductions.
• Create sales opportunities through referrals, existing customers and trade shows and conferences.
• Monitor personal and team performance, allocate work, review completion and take corrective action to ensure timeliness and quality.
• Support operations and sometimes act as first-line supervisor of a transactional operations area, using existing systems and protocols.
• Deliver specialised support for new and existing accounts, respond to complex customer inquiries and act as first point of contact for queries and complaints.
• Develop a customer contact plan to promote product launches and sales campaigns, and track budgets and report variances.
• Coach team members to develop their skills.

Required profile

• Matriculation certificate (Matric).
• Ability to build networks, collaborate, communicate effectively, show self-awareness and drive results.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa. Applications close on 16 November 2026 at 23:59.