Bilingual Spanish Speaking Customer Service Agent

About the role

MCI is seeking full‑time Bilingual Spanish Speaking Agents to join its Cape Town contact centre. In this role you will support a variety of client projects across industries such as healthcare, retail, finance and technology, providing both customer service and basic technical assistance in Spanish and English.

Key responsibilities

• Communicate clearly with customers in Spanish and English, handling inquiries about products, services or technical issues.
• Troubleshoot and resolve basic technical problems while maintaining a professional and empathetic tone.
• Build rapport by actively listening, identifying needs and recommending appropriate solutions.
• Recognise opportunities to upsell or cross‑sell relevant products or services.
• Document interactions accurately and follow up to ensure customer satisfaction.

Required profile

• Fluent spoken and written Spanish and English (native Spanish speakers highly encouraged).
• Valid work permit or documentation proving eligibility to work in South Africa.
• National Senior Certificate (NSC) or equivalent high‑school qualification.
• Highly motivated, dedicated and able to adapt to diverse client requirements.

Required skills

• Data‑entry proficiency using a computer.
• Strong organizational, written and oral communication abilities.