Bilingual Customer Service & Sales Representative (English & Spanish)

About the role

We are looking for a dynamic Bilingual Customer Service & Sales Representative who can communicate fluently in English and Spanish. You will join an international client’s team based in South Africa, providing top‑tier support and driving sales growth across multiple channels.

Key responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to enquiries via phone, email, SMS, chat and other channels.
• Promote, sell and upsell services to existing and prospective customers.
• Accurately document all interactions and outcomes in the CRM system.
• Identify customer needs and recommend appropriate solutions.

Required profile

• Fluent written and verbal communication in both English and Spanish.
• Willingness to work on‑site and adapt to non‑traditional office hours.
• Strong customer‑focused attitude with a sales mindset.
• Ability to work in a multicultural, global environment.

Required skills

What we offer

• Permanent position with an international company.
• Opportunity to develop bilingual customer service and sales expertise.
• Collaborative office environment in Johannesburg (Sandton) or Durban (Umhlanga).