Administration Supervisor (40hr) – Retail

About the role

The Administration Supervisor supports the Store Manager in maintaining efficient store operations, focusing on stock control, administration, and customer service. This full‑time position works on‑site at the Mall of Africa and ensures that all administrative processes run smoothly.

Key responsibilities

• Assist the Store Manager with stock takes and overall store administration.
• Monitor and analyse stock movement, implementing risk‑management procedures to reduce shrinkage.
• Extract and analyse store reports to track turnover and stock performance.
• Maintain filing systems and ensure compliance with reporting procedures.
• Control cash and transactional activities, following established processes.
• Uphold safety, security, and visual merchandising standards.
• Process customer transactions using the POS system and promote loyalty programmes.
• Identify customer needs, deliver excellent service, and contribute to sales targets.

Required profile

• Grade 12 qualification.
• Minimum of 3 years retail or administrative experience.
• Strong interest in fashion trends and a passion for customer service.
• Excellent verbal and written communication, organisational and planning abilities.
• Ability to multitask in a fast‑paced environment and work independently.
• High attention to detail and accountability for meeting commitments.

Required skills

• Proficiency with POS systems.
• Computer literacy (basic office applications).