Service Manager - Front Office

About the role

Radisson Hotel Group is looking for a Service Manager to join the team at Park Inn by Radisson Polokwane. You will lead the front office team and set the standard for the guest journey, while also managing budgets and inventory. The role sits within the management team and focuses on guest satisfaction and the smooth running of the front office.

Key responsibilities

• Manage the front office team and lead by example
• Ensure all aspects of the guest journey and experience are delivered to the highest level
• Show patience and empathy while hosting the team and managing budgets and inventory
• Work proactively with the management team to ensure guest satisfaction and the smooth running of the front office

Required profile

• Experience driving guest satisfaction and handling complaints professionally
• Clear verbal and written communication with guests, staff and other departments
• Experience supervising and motivating front desk staff, and training them
• Ability to multi-task, prioritize and solve problems in a fast-paced environment
• Knowledge of front desk operations, including check-in/check-out, reservations and guest billing
• Flexibility to handle unexpected situations and changing priorities

Required skills

• Opera PMS (essential)
• Reservation management and guest billing

What we offer

• Up to 53% off stays as a Team Member at Radisson hotels worldwide
• Minimum 30% off for friends and family
• Discounts on breakfast, food and beverage, spa and more
• Career growth, learning and development support
• Inclusive workplace with Employee Resource Groups