Senior Service Administrator Global Grade 07

About the role

The Senior Service Administrator supports global service operations by managing end‑to‑end administrative processes, ensuring accurate record keeping, and facilitating smooth workflow across the organisation.

Key responsibilities

• Perform related administrative tasks to end‑to‑end processes including record keeping, filing, data capturing in ERP system (e.g., SAP/CRM) and report writing.
• Open work orders, order parts and close work orders on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes, check credit limits and equipment history.
• Effectively manage work in progress and capture, process and analyse job costing elements (labour, travel, expenses, bought‑outs, SIMS, hours).
• Generate purchase orders for internal and external suppliers and accurately capture labour hours worked by service employees.
• Follow up with internal and external customers and suppliers to ensure complete information and data capture, resolve queries and maintain the administrative environment.

Required profile

• Grade 12 qualification.
• At least two years of relevant administration experience.
• Understanding of relevant CS processes.
• Effective communication, self‑management and performance ownership.

Required skills

• Proficiency with ERP systems such as SAP or CRM.
• Experience in creating and managing work orders and purchase orders.
• Ability to capture and analyse job costing data.