Sales and Service Manager – Private Banking

About the role

FNB is looking for a Sales and Service Manager to lead its Private Banking and Wealth Management lending team in Johannesburg. The role combines client‑focused service with aggressive portfolio growth, requiring strong commercial insight and leadership.

Key responsibilities

• Inspire, coach and mentor a team of Lending Advisors, driving talent development, succession planning and high‑performance culture.
• Design and execute lending strategies to meet ambitious sales and revenue targets, acquiring new clients and deepening existing relationships.
• Ensure exceptional client experiences by delivering personalised lending solutions and managing complex queries and escalations.
• Maintain rigorous credit standards, oversee credit submissions and enforce risk, compliance and governance policies.
• Improve operational efficiency by streamlining lending processes, monitoring productivity and leveraging data‑driven insights.

Required profile

• Relevant NQF Level 7 qualification in Commerce, Finance, Banking, Economics or Business Management.
• At least five years of experience in banking, lending, credit or private/business banking.
• Proven leadership and people‑management experience.
• Track record of achieving sales performance and service delivery targets.
• Strong understanding of lending products, credit processes and portfolio management.
• Experience managing risk, governance and compliance within a banking environment.