HIL Support Specialist (Remote)

About the role

Extend Your Team, a financial services company focused on consumer credit, is hiring a remote HIL Support Specialist. You will be the main contact for HIL customers and partners, handling a high volume of inquiries about application status, payment terms and account information across phone, SMS and ticketing systems such as Zendesk.

Key responsibilities

• Manage inbound and outbound communications across support channels
• Make welcome calls to guide new clients through onboarding and verification
• Resolve queries on account terms, payments and application progress
• Liaise with external contractors and financial partners on operational requests
• Maintain accurate records in internal case management systems
• Monitor support queues so issues are resolved within set timeframes
• Work with cross-functional teams on complex technical or account issues

Required profile

• At least two years of customer support experience, preferably in finance or operations
• Experience handling many support channels and building relationships with external partners
• Relevant bachelor's degree or equivalent professional experience
• Ability to work US business hours and occasional weekends

Required skills

• High proficiency in English, written and spoken
• Familiarity with Zendesk and tools such as Asana