Fleet Key Account Manager

About the role

We are seeking a Fleet Key Account Manager to take strategic ownership of a portfolio of national and high‑value customers across the fleet, insurance, trade and B2B sectors. This senior commercial role focuses on profitable account growth, customer retention and market‑share expansion while managing executive stakeholder relationships.

Key responsibilities

• Own commercial performance, profitability and growth of assigned strategic accounts.
• Develop and execute account strategies aligned with broader business objectives.
• Drive market‑share growth, customer penetration and leakage reduction.
• Identify and develop new key‑account and business‑development opportunities.
• Build strong relationships with senior decision‑makers and executive stakeholders.
• Lead structured business reviews and strategic customer engagements.
• Monitor contractual commitments, SLA performance and account governance.
• Support contract negotiations, renewals and commercial discussions.
• Analyse customer performance, competitor activity, market trends and portfolio opportunities.
• Coordinate internal sales, operations, finance, marketing, technical and support teams to ensure consistent account delivery.
• Lead or support tenders, RFPs, proposals and strategic commercial projects.

Required profile

• Diploma in Business, Sales, Marketing or related field; a degree in Business, Commerce or Commercial Management is advantageous.
• 5–7 years’ experience in strategic account management, key account management or senior B2B commercial role.
• Proven experience managing large, complex or high‑value customer portfolios.
• Experience within the fleet, insurance, automotive or service sector is highly advantageous.
• Strong commercial and financial acumen with ability to understand profitability, margins and account performance.
• Excellent executive stakeholder and relationship‑management skills.
• Strong negotiation, presentation and strategic planning capabilities.
• Ability to interpret account data, identify commercial opportunities and respond to competitive threats.
• Proven ability to coordinate cross‑functional teams and drive delivery without direct reporting authority.
• Experience with tenders, proposals and business‑development activities.