Field Service Technician - Office Automation
MPRTC · Durban
Descripcion del puesto
About the Position
Are you a hands-on technical expert with a passion for customer excellence? We are looking for a dedicated Field Service Technician to join our team in Durban, providing essential support and maintenance for high-end office automation equipment directly at our clients' premises.
Main Missions
- Provide high-quality technical support, maintenance, and troubleshooting for various office automation devices.
- Manage and respond to service calls efficiently to ensure minimal downtime for clients.
- Perform hardware and software diagnostics and repairs on-site.
- Configure, maintain, and network printing and imaging solutions.
- Ensure strict adherence to Service Level Agreements (SLAs) and maintain high levels of client satisfaction.
- Manage daily travel schedules to visit multiple client sites effectively.
Candidate Profile
- Proven experience (minimum 2 years) within the office automation or technical field service sector.
- Strong problem-solving mindset with the ability to work under pressure in fast-paced environments.
- Excellent communication skills and a customer-centric approach.
- Highly organized with the ability to manage time and meet deadlines independently.
- Must possess a valid driver's license and a reliable vehicle for daily travel.
Required Skills
- Advanced hardware and software troubleshooting.
- Basic IT support and network configuration (printers/scanners).
- Proficiency in Microsoft Office Suite.
- Technical maintenance of office automation systems.
- Effective time management and SLA compliance.
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MPRTC
Durban
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