Customer Service Representative

About the role

As a Customer Service Representative at Mukuru, you will be the frontline of our cross‑border payment platform, ensuring every transaction is secure, accurate, and delivered with care. You will interact directly with customers, building trust and supporting their financial needs.

Key responsibilities

• Process accurate and efficient foreign exchange transactions for customers.
• Verify that all documentation complies with regulatory requirements.
• Identify and flag potential risks or fraudulent activity.
• Manage cash and stock balances to ensure accurate reconciliation.
• Stay current with system updates, internal processes, and industry regulations.
• Represent the Mukuru brand positively in every customer interaction.

Required profile

• Detail‑oriented with a strong commitment to accuracy.
• Passionate about helping people and delivering excellent service.
• Clear, professional communication skills.
• Accountable, acting with integrity in all tasks.
• Proactive learner who seeks continuous improvement.

Required skills