Customer Service & Payroll Administrator

A propos du poste

Join a leading FMCG company as a versatile Call Centre Agent, where you will play a dual role combining high-level customer relationship management and essential payroll administration. This position is ideal for a multi-skilled professional looking to impact both customer satisfaction and internal HR operations.

Missions principales

• Customer Excellence: Manage inbound calls, resolve complaints with a first-call resolution mindset, and maintain professional communication via phone and email.
• Sales Support: Proactively contact current and potential clients to solicit orders and manage order specifications in collaboration with other departments.
• Order Management: Accurately capture data into relevant systems, perform daily order maintenance (removing blocks, obtaining authorizations), and verify client orders.
• Payroll & HR Administration: Manage employee hours, overtime, payroll processing, payslips, resignations, leave management, and maintain employee files.
• Compliance: Strictly adhere to operational guidelines and Standard Operating Procedures (SOP) to ensure 100% compliance in quality, accuracy, and behavior.

Profil recherché

• Proven experience in a customer service or call centre environment.
• Demonstrated ability to handle administrative and payroll tasks with high precision.
• Strong multitasking skills with the ability to switch between client relations and HR/Accounting tasks.
• Excellent written and verbal communication skills for professional emailing and commercial writing.
• Ability to work within a fast-paced FMCG environment.

Competences requises

• Proficiency in Payroll software (knowledge of Payspace is a significant advantage).
• Strong understanding of FMCG industry processes.
• Advanced data entry and order management skills.
• Knowledge of HR administrative procedures and payroll compliance.
• Mastery of professional communication tools and CRM/Order systems.