Catering Manager – Umlazi and Empangeni

About the role

Icebolethu is looking for a candidate to apply for a permanent Catering Manager position covering Umlazi and Empangeni. The manager develops the catering strategy by considering market trends and regulations, aligning core business objectives with the effective operation of all catering activities to support bottom-line performance.

Key responsibilities

• Manage all customer requirements according to service level agreements and resolve client queries
• Coach, guide and mentor staff, apply disciplinary measures where necessary and ensure staff compliance with PPE and health and safety policies
• Plan and allocate work efficiently, monitor staff performance and plan human resources against branch performance targets
• Reduce overheads and unnecessary spend, and take corrective action on identified risks
• Ensure strict adherence to company policies, procedures, systems and processes
• Develop, lead and manage the execution of the catering business strategy, including medium- and long-term plans and a succession plan for key roles
• Lead change management, provide governance in line with industry norms and partner with the Group Managing Executive on performance, compliance and risk

Required profile

• National Diploma or degree in Home Economics, Hospitality or a related field; a Master's in business administration or business leadership is advantageous
• At least 5 years of experience in catering management
• Strong communication, negotiation and interpersonal skills, with a creative, passionate and innovative vision

Required skills

• Computer literacy in the Microsoft Office suite
• Strategic thinking, planning, coordination and multitasking skills