This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Call Centre Team Leader – 24/7 Shift Work – Montague Gardens
The Wright Recruitment · Durban
Job description
About the role
We are looking for a proactive Call Centre Team Leader to manage our 24/7 customer support operation in Montague Gardens, Cape Town. The role involves supervising agents, ensuring high‑quality service and handling shift work across day and night schedules.
Key responsibilities
- Supervise and coach call centre staff to meet performance targets.
- Respond to customer inquiries via phone, email, live chat and social media.
- Provide accurate information about electric cars and motorbikes.
- Resolve complaints promptly and professionally.
- Escalate complex issues to relevant departments.
- Maintain detailed records of interactions and transactions.
- Follow up with customers to ensure satisfaction.
- Process orders, forms, applications and requests.
- Stay up‑to‑date with company products, policies and procedures.
Required profile
- Grade 12 / Matric (essential).
- Proven experience in customer service or a call centre environment.
- Ability to work shifts, weekends and public holidays.
- Strong verbal and written communication skills.
Required skills
- Proficiency in Microsoft Office.
- Experience with CRM systems.
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The Wright Recruitment
Durban