Call Centre Agent – Sales & Customer Service

About the role

We are looking for a dynamic Call Centre Agent to join our team in Woodstock, Cape Town. The role involves handling inbound and outbound calls for client campaigns, focusing on sales conversions, customer retention and issue resolution. You will work on rotating shifts, including UK/US hours, and report to the Team Leader or Campaign Manager.

Key responsibilities

• Manage a high volume of inbound and outbound calls professionally.
• Identify sales opportunities and close deals during calls.
• Upsell, cross‑sell and retain customers according to campaign goals.
• Follow scripts while maintaining a natural conversational tone.
• Accurately capture and update customer data in the CRM.
• Resolve queries, complaints or requests within defined timeframes.
• Achieve and exceed daily, weekly and monthly KPIs for calls, conversions and quality.

Required profile

• Matric / Grade 12 (NQF Level 4) qualification.
• Clear, neutral English speaking voice.
• Proven sales experience or at least one year of strong customer‑service background.
• Computer literate and comfortable using browsers, email and CRM systems.
• Reliable transport to Woodstock, Cape Town.
• Willingness to work shifts aligned with international time zones.

What we offer

• Incentive bonus based on performance.
• Transport allowance.