Receptionist

About the role

REDIAL BPO is looking for a Receptionist for its call center, based in Johannesburg. As the client's first point of contact, the receptionist greets visitors, gives directions and notifies staff of guests, while also handling clerical tasks that support the office's daily operations.

Key responsibilities

• Welcome visitors and guests according to security protocol and direct them to the right person
• Handle incoming calls as scripted, in line with phone system usage
• Support HR processes such as scheduling appointments, maintaining records and giving process guidance to employees
• Keep the reception area tidy and stocked with stationery
• Provide accurate information in person and by phone or email
• Receive, sort and distribute daily mail and deliveries
• Maintain office security by following safety procedures, monitoring the visitor logbook and issuing visitor badges
• Order front office supplies and keep stock inventory
• Update calendars, schedule meetings, arrange travel and accommodations and prepare vouchers
• Keep records of office expenses and perform other clerical duties such as filing, photocopying, transcribing and faxing

Required profile

• Associate or bachelor's degree preferred
• At least 1 year of experience in a similar role
• Professional appearance and manner
• Excellent customer service, written and verbal communication, and multitasking and organizational skills
• Ability to work effectively and efficiently with a team

Required skills

• Proficiency with a variety of computer software, including Microsoft Office