Network Operations Centre Engineer

About the role

Join DigiOutsource, the technology arm of Super Group, to support high‑performance online gaming platforms. As a Network Operations Centre Engineer you will ensure platform stability, especially during peak sporting events, by monitoring systems, detecting incidents, and coordinating rapid restorations.

Key responsibilities

• Monitor real‑time platform health using Grafana, Datadog, SolarWinds and Nagios.
• Correlate metrics, logs and telemetry to identify abnormal patterns and trigger escalations.
• Perform second‑line troubleshooting of TCP/IP, DNS, HTTP, TLS, load‑balancing and CDN issues.
• Assist fault isolation for distributed systems, caching and messaging components.
• Track incidents in Jira, manage on‑call alerts via PagerDuty and maintain run‑book documentation.
• Produce accurate operational documentation and continuously improve incident processes.

Required profile

• Strong analytical mindset with a passion for high‑availability services.
• Ability to work under pressure during live events and on‑call rotations.
• Excellent communication skills for coordination with engineering teams.

Required skills

• Grafana
• Datadog
• SolarWinds
• Nagios
• TCP/IP, DNS, HTTP, TLS
• Load balancing and CDN technologies
• Distributed systems, caching, messaging components
• Jira
• PagerDuty