Inbound Call Centre Agent – Ecommerce

About the role

Join Truworths' dynamic Fashion Call Centre as an Inbound Call Centre Agent focused on ecommerce. You will be the first point of contact for customers reaching out with queries, orders and support needs, helping to maintain the brand’s reputation for excellent service.

Key responsibilities

• Answer inbound customer calls in a courteous and professional manner.
• Assist customers with product information, order placement, tracking and returns.
• Resolve enquiries promptly, escalating complex issues when necessary.
• Maintain accurate records of interactions in the call centre system.
• Contribute to achieving daily and weekly service targets.

Required profile

• Energetic and motivated with a genuine passion for fashion.
• Strong communication skills and a friendly telephone demeanor.
• Ability to work in a fast‑paced, team‑oriented environment.
• Attention to detail and commitment to delivering high‑quality service.

Required skills

What we offer

• Opportunity to work within a leading South African fashion retailer.
• Dynamic and supportive team culture.
• Training and development to enhance customer service expertise.