Hotel Receptionist

About the role

The Hotel Receptionist will be the first point of contact for guests at a busy, well‑established 4‑5 star property in Cape Town. You will deliver polished, efficient service throughout the guest journey, handling check‑ins, check‑outs and enquiries in a fast‑paced environment.

Key responsibilities

• Welcome guests professionally and create a positive first impression.
• Manage guest check‑ins and check‑outs accurately and efficiently.
• Handle guest queries, requests and complaints with a courteous, solution‑focused approach.
• Process payments, maintain billing details and perform daily front‑office administration.
• Assist with reservations, amendments and room allocations, ensuring accurate guest information.
• Coordinate with Housekeeping and other departments to ensure smooth operations.
• Uphold front‑office presentation standards and follow hotel procedures.

Required profile

• Matric or equivalent qualification; hotel school qualification preferred.
• Minimum 2 years experience as a hotel receptionist in a busy 4‑ or 5‑star hotel.
• Strong guest service and communication skills with a professional appearance.
• Ability to work shifts, weekends and public holidays.
• Excellent administrative and multitasking abilities.

Required skills

• Proficiency with hotel property management systems, preferably OPERA PMS.

What we offer

• Competitive salary with opportunities for career growth.
• Dynamic, fast‑paced hospitality environment.
• Supportive team and professional development prospects.