Customer Advisor

About the role

As a Customer Advisor you will manage end‑to‑end interactions across voice, email, web‑chat and digital channels, delivering a seamless and high‑quality experience for our customers. The role supports the ambition to become the UK’s number one customer service team by providing personalised, premium service.

Key responsibilities

• Handle a wide range of retail‑related queries including orders, products, delivery, returns and general enquiries.
• Use effective questioning techniques to understand customer needs and provide tailored solutions.
• Educate customers on self‑service options and product solutions.
• Achieve operational targets and adhere to scheduled hours, attendance and performance metrics.
• Maintain high standards of accuracy, attention to detail and brand representation.

Required profile

• Grade 12 (Matric) qualification.
• 6‑12 months of previous customer service experience, preferably in a call‑centre or high‑end retail environment.
• Reliability, strong attendance and adaptability to changing priorities.
• Resilience when dealing with demanding customers and a focus on performance metrics.

Required skills