CashMaster Technician

About the role

CashMaster in the Limpopo province has a vacancy for a technician, reporting to the Counting House Manager and to the Operations Manager. The role provides professional, efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices, and handles all device calls received from management, installations and the call centre.

Key responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage on-site installations, repairs, maintenance and testing tasks.
• Diagnose errors or technical problems and determine the right solution.
• Understand customer needs and give appropriate recommendations and briefings.
• Produce timely, detailed reports and record all actions, call details, completed job cards and group SLA updates.
• Drive the company vehicle safely and follow all company procedures.
• Maintain a professional appearance, build positive relationships with customers and meet SLA timeframes and monthly preventative maintenance schedules.

Required profile

• National Senior Certificate (Matric / Grade 12).
• Outstanding customer service skills.
• Excellent technical, problem-solving and analytical skills, and strong written and oral communication.
• Willingness to work weekends and holidays.
• Grade C PSIRA registration.

Required skills

• Analytical, critical thinking and problem-solving.
• Communication, negotiation and persuasion.
• Team leadership, project management and multi-tasking.