Short Term Claims Consultant

About the role

The leading insurance company seeks a Short Term Claims Consultant to manage short‑term insurance claims efficiently while delivering exceptional client service. You will assess claims, coordinate with service providers, and ensure compliance with company policies and regulatory standards.

Key responsibilities

• Manage the end‑to‑end claims process, from registration to settlement.
• Process claims within agreed SLAs and regulatory requirements.
• Capture and update claim information in the claims management system.
• Communicate with clients to gather information, explain processes, and provide updates.
• Address client queries with professionalism and empathy.
• Escalate complex or disputed claims to the Team Leader.
• Verify claim validity through documentation review and investigations.
• Identify and report potential fraud.
• Collaborate with assessors to ensure accurate damage and cost assessments.
• Maintain compliance with company policies, industry regulations, and Treating Customers Fairly principles.

Required profile

• Matric RE5 (essential and non‑negotiable).
• Minimum 2 years experience in short‑term insurance (building and content) claims processing.
• Strong knowledge of non‑motor short‑term insurance products and claims processes.
• Excellent communication skills.
• High level of attention to detail and accuracy.

Required skills

• MS Office
• Claims management systems