Reservations & Administration Officer – Game Reserve

About the role

The Private Game Reserve in the Western Cape is looking for a professional Reservations & Administration Officer to manage guest bookings and provide essential administrative support. This position plays a key part in ensuring smooth day‑to‑day operations and delivering a high‑quality guest experience.

Key responsibilities

• Manage all guest reservations, enquiries, confirmations, amendments and cancellations.
• Communicate with guests professionally via email and telephone.
• Maintain accurate reservation records and administrative systems.
• Assist with invoicing, payments and general financial administration.
• Coordinate with operational departments to ensure seamless guest experiences.
• Prepare reports, documentation and handle general office administration.
• Support management with day‑to‑day administrative tasks and maintain confidentiality.
• Assist with supplier communication and procurement administration when required.

Required profile

• Previous reservations or hospitality administration experience preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and time‑management abilities.
• High attention to detail and accuracy.
• Professional appearance and guest‑service orientation.
• Own reliable transport.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Live‑out position with a salary of R15,000 – R18,000 per month, dependent on experience.
• Accommodation: a small bachelor flat (1 bedroom, bathroom with shower, kitchenette) available if required.