Remote TikTok Shop Support Specialist

About the role

TalentPop App is looking for a detail‑oriented, proactive individual to provide remote customer support for its TikTok Shop operations. You will be the first point of contact for shoppers, ensuring a smooth and enjoyable experience.

Key responsibilities

• Handle customer interactions via TikTok Shop, chat, email, or phone with prompt and accurate responses.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory, and order status in the TikTok Shop system.
• Collaborate with internal teams to maintain seamless operations and positive customer experiences.
• Stay up‑to‑date on TikTok Shop policies, trends, and tools to optimize store performance.

Required profile

• Excellent English communication skills, both written and spoken.
• At least 1 year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Familiarity with order management systems and online store platforms.
• Strong attention to detail, organizational abilities, and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative environment.

Required skills

• TikTok Shop platform
• Order management systems (IMS)
• Online store platforms

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health/dental coverage or a monthly health stipend.
• Holiday bonuses and a fully remote work setup.
• Opportunities for growth and advancement as the company expands.